Refund & Cancellation Policy

Last Updated: September 5, 2026

This Refund & Cancellation Policy explains how refunds, cancellations and issues involving digital products purchased through sufkdigitalproducts.store are handled.

Trading Name: SUFK Digital Products
Website: sufkdigitalproducts.store
Support: sufkdevelopers@gmail.com
Country of Operation: Pakistan

1. Digital Products

SUFK Digital Products primarily sells digital products such as:

• eBooks
• PDFs
• guides
• educational resources
• templates
• other downloadable digital content

Although these products are delivered instantly, we want you to be happy with what you buy, so every purchase is covered by our money-back guarantee below.

This policy does not remove or restrict any mandatory consumer rights that apply to you under the law.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all digital products sold through SUFK Digital Products.

If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of your order date — including if you simply changed your mind. You do not need to give a detailed reason.

Refunds are processed by our payment provider, Paddle, which acts as Merchant of Record. To request a refund, visit paddle.net or email us at sufkdevelopers@gmail.com and we will arrange it for you.

If applicable law gives you a statutory right to a refund, cancellation, withdrawal or another remedy beyond this guarantee, that right remains unaffected.

3. Before Digital Delivery

If you contact us before digital delivery has begun, we may be able to cancel the order and arrange a refund where appropriate.

Because transactions may be processed through Paddle as Merchant of Record, the applicable refund process may be handled through Paddle.

4. EU/EEA Customers

Customers in the European Union and European Economic Area may have statutory consumer rights concerning digital content.

Where digital content is supplied immediately after purchase, the checkout process will use the legally required consent and acknowledgement process where applicable.

Where required, the customer will be asked to:

1. expressly request immediate delivery of the digital content; and
2. acknowledge the relevant effect on their statutory withdrawal right once performance begins.

We will not attempt to use this policy to remove rights that EU/EEA law does not allow us to remove.

If you believe you are entitled to a refund or other remedy under applicable consumer law, contact us.

5. Faulty or Corrupted Products

You should contact us if your purchased product:

• is corrupted;
• cannot reasonably be opened;
• cannot reasonably be downloaded;
• is materially different from its description;
• is supplied in the wrong format; or
• otherwise fails to conform to what was promised.

Contact: sufkdevelopers@gmail.com

We will investigate the issue.

Depending on the circumstances, we may provide:

• a replacement file;
• a corrected version;
• another download;
• restored access;
• a refund; or
• another remedy required by applicable law.

6. Product Not Received

If you completed a purchase but did not receive access to your digital product, please contact us.

Before contacting us, check:

• your email inbox;
• spam/junk folders;
• the email address used during checkout; and
• your customer account, if applicable.

If the product still cannot be accessed, contact: sufkdevelopers@gmail.com

We will make reasonable efforts to resolve the problem.

7. Duplicate Purchases

If you accidentally purchase the same product more than once, contact us as soon as possible.

We will review the transaction and may provide an appropriate refund or other resolution where reasonable and permitted by the applicable payment-provider rules and law.

8. Unauthorized Transactions

If you believe someone used your payment information without authorization, contact Paddle and/or your payment provider promptly.

You may also contact: sufkdevelopers@gmail.com

We may cooperate with payment providers and fraud-prevention processes when investigating suspected unauthorized transactions.

9. Change of Mind

Changing your mind is a valid reason to ask for a refund. Our 30-day money-back guarantee covers change-of-mind requests made within 30 days of your order date.

This does not affect any statutory cancellation, withdrawal or consumer rights that legally apply to you.

10. Refund Requests

To request assistance with a refund, contact: sufkdevelopers@gmail.com

Please provide:

• the email address used for the purchase;
• the product purchased;
• the approximate purchase date; and
• a brief explanation of the issue.

Do not send complete payment-card numbers or passwords by email.

11. Paddle Transactions

Paddle acts as Merchant of Record for applicable transactions.

Because Paddle processes these transactions, some refund requests may be handled through Paddle's systems and policies.

Where appropriate, customers may be directed to Paddle for transaction-specific assistance.

Nothing in this policy is intended to conflict with Paddle's applicable buyer terms or refund policy.

12. Refund Processing

Where a refund is approved, the refund will generally be processed through the payment method or transaction system used for the original purchase, subject to the payment provider's procedures.

Processing times can vary depending on the payment provider and financial institution.

13. Abuse of Refunds

We reserve the right to investigate suspected abuse, fraud or repeated unauthorized refund claims.

Examples may include:

• repeatedly requesting refunds after receiving products;
• falsely claiming a product was not delivered;
• intentionally distributing a product and then requesting a refund;
• fraudulent payment activity; or
• attempting to exploit technical systems.

Any action taken will remain subject to applicable law and mandatory consumer rights.

14. Access After Refund

Where a refund is legitimately issued, continued access to the refunded digital product may be withdrawn where legally permitted.

You must not continue distributing or using a product where the applicable license has been terminated following a valid refund.

This does not affect rights that legally survive termination.

15. No Waiver of Legal Rights

Nothing in this Refund & Cancellation Policy:

• excludes mandatory consumer rights;
• removes statutory withdrawal rights where they apply;
• excludes legally required remedies;
• prevents a customer from contacting a regulator or consumer-protection authority; or
• attempts to override applicable law.

If a provision of this policy conflicts with a mandatory legal requirement, the mandatory legal requirement will apply.

16. Changes to This Policy

We may update this policy when reasonably necessary because of:

• changes to our products;
• changes to our payment provider;
• changes in law;
• changes to our refund process; or
• other legitimate business or technical changes.

The latest version will be published on the Website.

17. Contact

For refund, cancellation or digital-product problems:

SUFK Digital Products
Pakistan
Email: sufkdevelopers@gmail.com
Website: sufkdigitalproducts.store